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In the contact centre, the focus of coaching is too often on the process of call monitoring and quality analysis (QA), instead of simply working together with the advisor to help them meet their full potential. This is according to Kim Ellis, a contact centre training specialist from GO GINGER learning solutions, who … See more The GROW coaching model helps advisors to realize their own call centre coaching opportunities, as you ask them questions just like the four in the … See more The Two Stars and a Wish model involves giving the advisor “two stars” for two things that they did well when handling a contact, alongside “one wish” for an area in which they can … See more These coaching models are great to apply to real-time coaching, as this is a time when advisor engagement and self-awareness are at a high level. Also, it’s great for the coach because, by working closely with advisors, … See more The THINK model acts as a checklist for you to consider before sharing your feedback. This is to ensure that the advice that you are giving is as beneficial as possible. It is critical … See more WebOct 3, 2024 · gesture is directed to the teacher. Modeling involves the coach interacting directly with the child to provide a model for the teacher. Example: Side-by-side gestural … ipod 3rd gen classic
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